Refund Policy

At Dewey's Pizza, we take pride in delivering fresh, high-quality pizza and food products to every customer. We understand that issues can occasionally arise with orders, and we are committed to resolving them fairly, promptly, and professionally. This Refund Policy outlines your rights and our obligations regarding refunds, cancellations, exchanges, and dispute resolution. Please read this document carefully before placing an order through our website, pizzadeweys.click.

By placing an order with Dewey's Pizza, you agree to the terms described in this Refund Policy. This policy is governed by applicable United States federal and state consumer protection laws, including guidelines set forth by the Federal Trade Commission (FTC) under the FTC Act.

1. Our Commitment to Customer Satisfaction

Dewey's Pizza is dedicated to ensuring every customer receives a satisfying experience. Whether you order online through pizzadeweys.click, by phone, or in person, we hold our food and service to the highest standard. If your order does not meet your expectations due to an error on our part, we will work diligently to make it right.

Because our products are perishable food items prepared fresh to order, our refund policy is necessarily specific about timing and eligibility. We encourage all customers to review their orders carefully before submitting them and to contact us as soon as possible if any problem arises.

2. Eligibility Conditions for Refunds

A refund or replacement may be issued under the following circumstances:

• Incorrect Order: You received a different item than what you ordered (wrong pizza, wrong size, wrong toppings).
• Missing Items: One or more items from your order were not delivered or included in your pickup order.
• Poor Food Quality: The food was undercooked, overcooked, spoiled, or otherwise unfit for consumption due to our preparation error.
• Damaged or Tampered Packaging: The packaging was damaged in a way that compromised the food quality or safety.
• Significant Delivery Delay: Your delivery order arrived in an unreasonably delayed condition, rendering the food unsatisfactory, due to circumstances within our control.
• Duplicate Charges: You were charged more than once for the same order due to a technical or processing error.
• Order Not Received: Your order was confirmed and paid for but never delivered or made available for pickup through no fault of your own.

Refund eligibility is determined on a case-by-case basis. Dewey's Pizza reserves the right to request reasonable documentation or evidence, such as photographs of the food or packaging, to verify a reported issue before processing a refund.

3. Timeframes for Refund Requests

Due to the perishable nature of our food products, refund requests must be submitted within the following timeframes:

4. Non-Refundable Items and Situations

The following circumstances are generally not eligible for a refund:

• Orders where the customer selected incorrect items, toppings, or customizations and the order was prepared as submitted.
• Food that has been partially or fully consumed and is returned solely due to a change of preference or taste.
• Delivery delays caused by factors outside our control, including severe weather conditions, traffic, third-party delivery service failures, or force majeure events.
• Orders picked up by the customer where the customer dropped, damaged, or mishandled the food after leaving our establishment.
• Promotional, discounted, or complimentary items provided at no charge to the customer.
• Gift cards or promotional credits purchased or earned through our loyalty program.
• Requests made beyond the applicable refund request timeframes listed above.
• Dissatisfaction based solely on personal preference when the food was prepared correctly and according to the customer's specifications.

5. How to Request a Refund (Step-by-Step)

If you believe you are eligible for a refund, please follow these steps to submit your request:

1. Step 1 – Document the Issue: If applicable, take clear photographs of the food, packaging, or receipt that demonstrates the problem. This will help expedite your request.
2. Step 2 – Contact Us Immediately: Reach out to our customer service team as soon as you identify the issue, within the timeframes outlined in Section 3. You can contact us via:
   • Email: [email protected]
   • Website: pizzadeweys.click
3. Step 3 – Provide Order Details: When contacting us, please include the following information:
   • Your full name
   • Order number or confirmation number
   • Date and time of your order
   • Description of the issue
   • Photographs or supporting evidence (if applicable)
   • Your preferred resolution (refund, replacement, or store credit)
4. Step 4 – Review and Assessment: Our customer service team will review your request and may follow up to ask additional questions or request further documentation. We aim to respond to all refund inquiries within 1–2 business days.
5. Step 5 – Resolution: Once your request is reviewed and approved, we will notify you of the resolution. Depending on the situation, we may offer a full refund, partial refund, replacement order, or store credit.

6. Refund Processing Times by Payment Method

Once a refund has been approved, processing times vary depending on the original payment method used:

Please note that while we process refunds on our end promptly, the actual time for funds to appear in your account depends on your bank or financial institution and is beyond our control. If you have not received your refund within the timeframes listed above, please first check with your bank or card issuer before contacting us.

7. Partial Refunds

In certain situations, only a partial refund may be granted. Conditions that may result in a partial refund include:

• Only one or a few items in a multi-item order were incorrect, missing, or unsatisfactory; the remainder of the order was delivered correctly.
• The food quality issue affected only part of the meal (for example, one pizza in a two-pizza order was prepared incorrectly).
• A delivery delay occurred but the food remained acceptable, and only a partial adjustment is warranted as a goodwill gesture.
• The customer contributed partially to the problem (for example, providing an incorrect delivery address that caused a partial delay).
• A discount or promotional offer was applied to the order, and only the items not covered by the promotion are eligible for a refund.

Partial refund amounts will be calculated based on the price of the affected items, including applicable taxes, and will be communicated to you prior to processing.

8. Exchange Policy

Because our products are freshly prepared food items, traditional exchanges are handled differently from retail goods. In lieu of a physical return and exchange, we offer the following options:

• Replacement Order: If your order was incorrect or unsatisfactory due to our error, we will prepare and deliver or make available a replacement item of equal value at no additional cost to you.
• Substitution Credit: If a specific item is unavailable for replacement, we will issue a store credit equal to the value of that item for use on a future order.
• Menu Item Correction: For in-store or pickup orders where an error is identified before the customer leaves our location, we will remake the item immediately at no charge.

Exchanges or replacements are subject to the same eligibility conditions and timeframes as refunds. We do not accept the physical return of food items for health, safety, and food handling regulatory reasons. All replacement decisions are made at the discretion of Dewey's Pizza management.

9. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

9.1 Online Orders

Once an online order is placed through pizzadeweys.click, our kitchen team begins preparation almost immediately. For this reason, cancellations must be requested within 5 minutes of order placement to receive a full refund. Cancellation requests received after this window may not be honored if food preparation has already begun.

To cancel an online order, please contact us immediately at [email protected] or through our website.

9.2 Phone Orders

If you placed your order by phone, please call us back immediately to request a cancellation. We will do our best to accommodate your request if the food has not yet entered the preparation process.

9.3 In-Store Orders

In-store orders that have been submitted to the kitchen cannot be cancelled once preparation has begun. Please speak with a team member or manager immediately if you need to cancel or change an order after it has been placed.

9.4 Catering and Large Orders

For catering orders or large group orders, a minimum cancellation notice of 48 hours before the scheduled event or delivery time is required for a full refund. Cancellations made within 48 hours of the scheduled time may be subject to a cancellation fee of up to 50% of the total order value to cover ingredient and preparation costs already incurred.

10. Dispute Resolution Process

If you are unsatisfied with the resolution provided by our customer service team, Dewey's Pizza offers the following escalation and dispute resolution process:

10.1 Internal Escalation

You may request that your case be escalated to a senior manager or supervisor by indicating this in your communication with our team. We will review your case at a higher level and aim to provide a final decision within 3–5 business days.

10.2 Written Complaint

You may submit a formal written complaint by email to [email protected] with the subject line "Formal Refund Dispute." Please include all relevant details, documentation, and your desired resolution. We will acknowledge receipt of your complaint within 2 business days and provide a comprehensive response within 10 business days.

10.3 Consumer Protection Agencies

If you believe a dispute involves a violation of consumer protection law, you have the right to file a complaint with the following agencies:

• Federal Trade Commission (FTC): www.ftc.gov
• Your State Attorney General's Office — contact information is available through your state government's official website.
• Better Business Bureau (BBB): www.bbb.org

10.4 Chargebacks

We strongly encourage customers to contact us directly before initiating a chargeback with their bank or credit card issuer. Most issues can be resolved quickly and amicably without involving a financial institution. However, if you choose to initiate a chargeback, please be aware that we will provide all relevant documentation and evidence to your financial institution as required during the chargeback review process.

11. Changes to This Refund Policy

Dewey's Pizza reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website at pizzadeweys.click with an updated effective date. We encourage customers to review this policy periodically. Continued use of our website or services following any changes constitutes your acceptance of the revised policy.

12. Contact Information

For all refund requests, cancellations, exchanges, or disputes, please contact our customer service team using the information below. We are committed to responding to all inquiries as promptly as possible.

This Refund Policy was last updated on April 15, 2026. All rights reserved. Dewey's Pizza — pizzadeweys.click.